Boss Mode: Intelligent Lead Classification and Dialing

In this article

1. Traditional Parallel Dialing
2. SmartFlow
3. Key Advantages of SmartFlow

Traditional Parallel Dialing

Traditional parallel dialing uses a "spray and pray" approach where multiple calls are made simultaneously hoping for connections. While this method can generate high call volumes, it often results in:

• Lower quality conversations
• Higher likelihood of dropped calls
• Less efficient use of rep time
• Potential compliance issues

SmartFlow

SmartFlow takes a more intelligent approach to outbound calling:

• Prioritizes contacts based on their likelihood to answer
• Optimizes call timing based on answer patterns
• Maintains call quality while increasing conversation rates
• Ensures better resource utilization
• Reduces dropped calls

Key Advantages of SmartFlow

1. Higher Connection Rates
   • Intelligent prioritization of contacts
   • Better timing of call attempts
   • Reduced likelihood of voicemail
2. Improved Efficiency
   • More meaningful conversations
   • Less time wasted on unsuccessful attempts
   • Better rep productivity
3. Enhanced Experience
   • Higher quality calls
   • Reduced drop rates
   • Better conversation outcomes